Terms of Use

1. Interpretation

1.1 When we refer to “Runway” in these Terms, we mean the business travel platform described in clause 1.2. When we refer to “we”, “our” or “us”, we mean Accomy UK Ltd, a company incorporated under the laws of England and Wales with company number 16168100, whose registered office is at 86-90 Paul Street, London, Greater London, EC2A 4NE, United Kingdom, together with its subsidiaries, affiliates and/or related companies (collectively, the “Accomy Group”). Accomy UK Ltd is the contracting party for these Terms and operates Runway.

1.2 Runway is a platform for small and medium-sized businesses that enables you to search, book, pay for and manage business travel supplied, offered and/or operated by third parties. Runway currently makes available:

(a) lodging and temporary accommodation, including hotels, serviced apartments and similar properties (“Stays”); and

(b) air and air-related transport services (“Flights”),

together with the related account, travel policy, approval, trip management and expense features described in these Terms (individually and collectively, our “services”). We may add, change or withdraw travel categories and features from time to time; any additional travel category will become a Travel Product for the purposes of these Terms when we make it available on the Site.

Runway does not currently offer car rental, car transfer, rail, or offline or concierge booking services. Where these Terms refer to a Travel Product, they refer only to the categories we actually make available to you at the relevant time. We may add any of those categories, or others, in future; where we do, they become Travel Products under these Terms from the date we make them available, and any additional terms specific to them will be published on the Site.

1.2A How you access Runway. You may access our services through our website and web application at runwaytravel.io (marketing) and app.runwaytravel.io (the Runway platform), or through such other web address, platform, mobile application or account on any platform or mobile application as may be established, maintained and/or updated by us from time to time (together, the “Site”).

Runway is currently provided as a web application. If we release a mobile application, or make our services available through another channel, it forms part of the Site and these Terms apply to it, together with any additional terms we publish for that channel and any terms imposed by the relevant app store.

1.3 When we use “you”, “your” or “User”, we refer to anyone who accesses or uses the Site and our services.

1.3A Business travel only — general agreement. Runway is made available exclusively to businesses and to individuals acting for purposes relating to their trade, business, craft or profession. By creating a Company Account, the Corporate Customer confirms that it is contracting for those purposes and that travel booked through the Site is booked for business travel purposes. These Terms constitute the general agreement between Runway and the Corporate Customer for the arrangement of business travel, and each booking made under them is made under that general agreement. Runway does not contract with consumers and does not offer leisure travel.

1.4 In these Terms the following expressions shall, unless the context otherwise requires, have the following meanings, and are used in the singular or plural as appropriate.

“Admin”

means a User with administrative rights over a Company Account, who can invite and remove Users, set and update a Corporate Travel Policy, configure approvals, assign Approvers, view bookings, invoices, expenses and reporting for the Company Account, and manage Company Account settings.

“Approver”

means a User to whom an approval responsibility has been assigned under a Company Account’s approval configuration. Approver is a responsibility assigned to a User, not a separate account type, and an Admin is not automatically an Approver.

“Booking Request”

means an offer submitted by you through the Site to book a specified Travel Product, as described in clause 6.4.

“Company Account”

means the workspace created on Runway for a Corporate Customer, within which Users are created, Corporate Travel Policies and approvals are configured, and bookings, invoices and expense records are held.

“Confirmed Booking”

means a Travel Product booking that has been accepted by the relevant Supplier, communicated to us, and confirmed to you by us in accordance with clause 6.4.

“Corporate Customer”

means any business, corporation or organisation which has created a Company Account in order to make our services available to its employees, officers or other authorised personnel.

“Corporate Travel Policies”

means any rules or limitations configured by a Corporate Customer that apply to Users’ ability to make bookings, which may include spending limits, cabin restrictions, advance-booking requirements, trip length limits, required trip purpose or project codes, and approval requirements. Any User questions regarding a Corporate Travel Policy must be directed to the Corporate Customer’s Admin, not to us.

“Enforcement Actions”

means any one or more of the following, which we may take without notice or delay: issuing a warning; temporarily suspending a User or an Admin; temporarily or indefinitely suspending account privileges; terminating a User account or a Company Account; denying access to the Site to a Corporate Customer or to any of its Admins or Users; taking technical and legal steps to keep a Corporate Customer and its Users and Admins off the Site; and refusing to provide services to a Corporate Customer and its Users and Admins. Where the relevant conduct is itself unlawful, it may also expose you to civil or criminal liability.

“Late Cancellation”

means the no-show, or the cancellation or change by you of a Confirmed Booking, after the cancellation policy period applicable to that Travel Product has passed, after the applicable period provided in the Supplier Terms and Conditions, or in any other circumstance where such no-show, cancellation or change cannot be made without an additional charge to you.

“Payment Instrument”

means a credit card, debit card, digital wallet or such other payment method as we may from time to time accept.

“Settlement Currency”

means the currency selected for a Company Account when that Company Account is created, in which bookings are priced and invoiced. The Settlement Currency is selected once and cannot be changed afterwards (see clause 5.12).

“Supplier”

means any Travel Product supplier, airline, hotel, property operator, or other entity that owns, operates or supplies Travel Products made available through the Site, and includes the travel distribution partners through whom we source Travel Products.

“Supplier Terms and Conditions”

means the additional terms, conditions, rules and restrictions imposed by a Supplier that apply to your Confirmed Booking, as described in clause 6.6.

“Travel Product”

means the Stays and Flights made available on the Site, and any other travel product or service we include on the Site from time to time, which may in future include car rental, car transfer, rail or other travel categories.

2. Acceptance of these Terms

2.1 Please read these Terms carefully before using the Site and our services. Important terms of use, disclaimers of warranties, limitations of liability and indemnity obligations are set out below. Your use of the Site in any manner indicates your acceptance of these Terms.

2.2 Use of the Site is governed by all applicable laws and regulations and by these Terms. These Terms form a legally binding agreement. Any breach of these Terms may result in any of the Enforcement Actions. If you do not agree to these Terms, please exit and do not use the Site.

2.3 Unless a clause of these Terms specifies otherwise, all of these Terms apply to all Corporate Customers, Admins and Users of the Site.

2.4 Access to the Site (or any part of it) and use of the information, materials or services provided through it are not intended, and are prohibited, where such access or use would violate applicable laws or regulations.

2.5 You may search for Travel Products on the Site without creating an account. Where we allow you to submit a Booking Request without first creating an account, these Terms apply to that use, and you will be asked to create an account, or to claim the booking against an existing Company Account, in order to manage the booking afterwards.

3. Policies incorporated into these Terms

By agreeing to these Terms, you also agree to and must abide by the following policies, which are incorporated into these Terms by reference:

(a) the Runway Privacy Policy; and

(b) the Runway Referral Programme Terms, where you participate in the referral programme,

each as amended from time to time and available on the Site.

4. Changes to these Terms and policies

4.1 We reserve the right to make changes, at any time, to these Terms and to all policies referenced in them. Some features offered through the Site may also be subject to additional terms and conditions published by us from time to time. Those changes and additional terms are incorporated into these Terms by reference and, unless otherwise provided, take effect from the date we post the revised version on the Site.

4.2 Your use of the Site or our services following any such change or addition constitutes your acceptance of the revised Terms and/or policies. It is therefore important that you review these Terms and our policies regularly.

5. Accounts and Company Accounts

5.1 Creating an account. To use our services you must sign up with your work email address. By signing up and creating an account you agree to be bound by these Terms. All Admins and Users granted access to a Company Account agree to be bound by these Terms.

Where you are the first person to sign up for a Company Account, the email domain of your work email address is claimed for that Company Account. Other people signing up with the same email domain will join the existing Company Account rather than creating a second one, unless we determine otherwise. You may also be invited to a Company Account by an Admin, or join through an invitation link.

5.2 When membership commences. Your account is created when you submit the sign-up form and confirm that you have access to the email address provided. We reserve the right, in our sole discretion, to reject any application to create an account or a Company Account.

You are fully responsible for all bookings made on your account. Do not share your login details with any unauthorised person, and do not leave your account logged in and unmonitored. Unauthorised sharing of login details may result in any of the Enforcement Actions.

5.3 Business travel only. Runway is provided for the booking and management of business travel by or on behalf of a Corporate Customer. We do not currently offer personal-travel accounts, and Runway must not be used to book personal travel unless your Corporate Customer has expressly permitted it and any such booking complies with its Corporate Travel Policies. Where we introduce a personal account or personal-travel booking in future, it will be governed by these Terms together with any additional terms we publish for it, and clause 1.3A will not apply to it.

5.4 Age. Only individuals who are 18 years or older and who can form legally binding contracts under applicable law may create an account or act as an Admin or User, or provide us with any Personal Data (as defined in clause 15.1). If you create an account, or act as an Admin or User, or provide us with any Personal Data, you represent and warrant that you are at least 18 years old and are legally able to form binding contracts. We may, in our sole discretion, refuse to offer access to or use of the Site to any person or entity, and change our eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the Site is revoked in such jurisdictions.

5.5 Credentials. Your account is secured by your work email address and a password you set. Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to keep your credentials confidential. You agree to notify us immediately of any unauthorised use of your credentials or any breach of security. You also agree that we cannot and will not be liable for any loss or damage arising from your failure to keep your credentials secure. You agree not to provide your credentials to any party other than us, unless we give prior written permission. Unauthorised sharing of credentials may result in any of the Enforcement Actions.

Where you have forgotten your password, you may request a password reset link to be sent to your registered email address. Keep that email address secure: access to it allows a password to be reset.

5.6 Keeping account information accurate. You must keep your account information up to date and accurate at all times, including a valid email address. Each User is responsible for regularly checking their account and must notify us of any omissions, incorrect entries or other discrepancies as soon as discovered and, where the matter concerns a Confirmed Booking, within thirty (30) days of that Confirmed Booking. Where you have a separate written service agreement with us that specifies a different period, that period applies instead.

5.7 No transfer of accounts. You may not transfer or sell your account or a Company Account to another party without our prior written consent. If you register on behalf of a business entity, you personally warrant that you have authority to bind that entity to these Terms.

You acknowledge that any unauthorised transfer or sharing of an account, or of any content of the Site, may cause irreparable harm to us. We reserve the right to hold any Corporate Customer, User or Admin who transfers, shares or otherwise allows access to an account or to any content of the Site (including Supplier names and Travel Product pricing) to any unauthorised person, without our written consent, civilly and/or criminally responsible, and to pursue all remedies available at law, including injunctive relief and monetary damages. We may also take any of the Enforcement Actions.

5.8 Right to refuse or cancel service. Our services are not available to suspended Corporate Customers or to any of their Admins or Users. We reserve the right, in our sole discretion, to cancel accounts or Company Accounts and to terminate any Corporate Customer, Admin or User from further use of the Site where Personal Data cannot be confirmed as accurate. We reserve the right to refuse or cancel service to anyone, to cancel accounts, and to terminate any Corporate Customer from further participation in Runway for any reason and without notice, at any time, so long as such refusal does not violate applicable law.

5.9 Email communications. By creating an account, you authorise us to communicate with you at the email address you provide, in accordance with our Privacy Policy. These communications include booking confirmations and updates, approval requests and decisions, expense notifications, security and service notices, and notices under these Terms.

5.10 Administrative access. You acknowledge that a Company Account may have one or more Admins with administrative access to it. Administrative access allows an Admin to invite and remove Users, set and update Corporate Travel Policies, configure approvals and assign Approvers, view bookings, invoices, expenses and reporting for the Company Account, and manage Company Account settings. An Admin can therefore see travel and expense information relating to Users in that Company Account.

5.11 Approvals. A Company Account may be configured either so that no approval is required for bookings, or so that bookings are routed to one or more assigned Approvers before they proceed. Where approvals are configured:

(a) a Booking Request may be held pending an approval decision, and may not proceed if it is not approved;

(b) an Approver cannot approve their own Booking Request, and an Admin does not have a right of approval by virtue of being an Admin; and

(c) where an approval configuration is incomplete or cannot be applied, the Booking Request will be held rather than automatically approved. We will not book or charge for travel that cannot be assessed against the Company Account’s approval configuration.

Approval outcomes, including any refusal, are decisions of the Corporate Customer and not of Runway. Where a Booking Request is not approved, no Confirmed Booking is created and we will not charge for it.

5.12 Settlement Currency. A Settlement Currency is selected for each Company Account when it is created. Once selected, the Settlement Currency cannot be changed. Bookings, invoices and payment for that Company Account are priced and settled in the Settlement Currency. Where a Supplier prices a Travel Product in a different currency, the amount shown to you is the amount payable in the Settlement Currency, and the exchange rate applied is the rate available to us at that time. Runway does not currently offer a display-currency switcher. If we introduce one, it will change only how prices are displayed to you; the Settlement Currency will continue to govern what you are invoiced and what you pay.

6. Bookings

6.1 When you make a booking for a Travel Product through the Site, that booking is made directly with the Supplier(s) named on the booking page. Runway acts only as a facilitator of such bookings. We do not provide, own or control any of the Travel Products accessible through the Site, and we have no obligation to provide or operate them. Travel Products are owned, controlled or made available by Suppliers, either directly or as agent, and the Suppliers are responsible for their respective Travel Products. Your interaction with any Supplier through the Site is at your own risk. We do not bear responsibility for anything that goes wrong during your travel or your use of a Travel Product.

6.2 We have the sole right to adjust, revise or supplement any information relating to Travel Products shown on the Site, including hotel and airline names, room and flight prices, board and breakfast descriptions, cancellation terms, blackout periods, special conditions, effective and expiry dates, and any other specification or detail, including any policy applying to your use of our services, and you agree to abide by the relevant policies as revised from time to time.

6.3 Payment details. A Payment Instrument, or an approved company payment arrangement, is required in order to make a booking. We do not collect or store your card number or other payment credentials. Payment is facilitated by our third-party payment services provider, to whom you provide those details directly, and who processes them on a secure platform. See clause 8.

6.4 Booking Requests and Confirmed Bookings. When you submit a booking through the Site, you make an offer to book the specified Travel Product(s) subject to these Terms (a “Booking Request”). The Travel Product will be supplied by the Supplier to you, and the terms and conditions applicable to that Travel Product are between you and the Supplier and form a separate binding contract, pursuant to these Terms, once accepted by that Supplier, communicated to us, and subsequently communicated to you by us in a confirmation (a “Confirmed Booking”).

You acknowledge that any acknowledgement shown after you submit a Booking Request does not itself indicate a Confirmed Booking, and only indicates that your Booking Request has been received by us for processing. A booking shown as pending ticketing or pending reservation is not yet a Confirmed Booking.

6.5 In some cases we may provide you with a confirmation number in the confirmation (“Booking Confirmation Number”). Depending on the Supplier’s policy, the confirmation may also contain a voucher for redemption (“Booking Voucher”). Neither we nor the Supplier will be responsible for Booking Confirmation Numbers or Booking Vouchers that are lost, stolen or destroyed.

6.6 Supplier Terms and Conditions. The relevant Supplier(s) may impose additional terms, conditions, rules and restrictions (“Supplier Terms and Conditions”) applicable to your Confirmed Booking, including in relation to changes, cancellations and refunds. You may be provided with the name of each Supplier and, in some cases, the applicable Supplier Terms and Conditions or a link to them, during the booking process. As the Supplier Terms and Conditions applicable to each Travel Product vary, you should ensure that you fully understand and accept all of the applicable Supplier Terms and Conditions before completing your booking.

If you are booking on behalf of another person, you must ensure that they are aware of and agree to the applicable Supplier Terms and Conditions. If you fail to comply with the Supplier Terms and Conditions, the Supplier has the right to refuse or cancel your booking without offering a refund. For enquiries about a Supplier’s products and services or its Supplier Terms and Conditions, please contact that Supplier directly.

6.7 Our right to reject or cancel. Except where prohibited by local law, we have the right to reject any Booking Request, and to cancel any Confirmed Booking, including on behalf of the Supplier, or any part of it, without reason. If you have already made payment, we will refund the amounts paid in respect of the rejected or cancelled parts in accordance with these Terms, unless:

6.7.1 you are in breach of these Terms or of any applicable law;

6.7.2 the Supplier Terms and Conditions do not allow for refunds; or

6.7.3 we determine in our sole discretion that you are not entitled to a refund for reasons including suspected fraud or abuse.

6.8 Bookings we cannot confirm either way. In rare cases, a Supplier’s booking system may not return a clear result for a Booking Request, so that we cannot tell whether a reservation was created. Where this happens:

1. (a) we will tell you, and we will give you a reference for the affected Booking Request;
2. (b) we will not automatically retry the Booking Request, because retrying risks creating a duplicate reservation with the Supplier;
3. (c) you should not submit the same Booking Request again until we have confirmed the outcome, and you remain responsible for any duplicate reservation created by a Booking Request you resubmit; and
4. (d) we will investigate with the Supplier and either confirm the booking or confirm that no booking exists. Where no booking exists and payment has been taken, we will refund it in accordance with clause 6.7.

6.9 Policy checks and availability. Where a Corporate Travel Policy applies, your Booking Request may be blocked, held for approval, or require a reason or project code before it can be submitted. Where a Supplier publishes no price for a Travel Product on the dates you have selected, we will tell you that no price is available. We do not display an estimated, indicative or otherwise constructed price in place of a Supplier’s price.

7. Fees and taxes

7.1 The Site allows you to make bookings with Suppliers in many countries. Bookings are priced and settled in your Company Account’s Settlement Currency (see clause 5.12).

7.2 Where a price displayed on the Site excludes taxes, service fees or Supplier charges, this is stated at the point of display, and the total amount payable is shown to you before you submit a Booking Request.

7.3 In connection with facilitating your booking, the charge to your Payment Instrument may include an amount for charges, taxes and fees unless indicated otherwise, which may include bank and card fees and charges where these are available or known to us. The charge for taxes and fees varies based on a number of factors, including the amount we pay the Supplier, the location and type of the Supplier and/or Travel Product, and may include a fee that we retain.

7.4 You acknowledge that rates displayed on the Site are a combination of the rates for Travel Products reserved on your behalf and taxes and fees retained by us for our services in connection with handling Confirmed Bookings. Except where expressly prohibited by law, any such taxes and fees payable to us are non-refundable. The taxes and fees further include an estimated amount to recover what we pay on your behalf to the relevant Supplier(s) in connection with your booking for taxes owed by those Supplier(s), or by us as the case may be, in respect of their service to you, including sales and use tax, hotel occupancy tax, tourist taxes, room tax, departure, airport use, terminal, aviation security, aviation insurance and fuel surcharges and taxes, sales tax, service tax, excise tax, value added tax, goods and services tax, consumption tax and other similar taxes.

7.5 Generally, we do not collect and remit taxes to the applicable tax authorities. The Supplier(s) bill all applicable taxes to us and/or a third party, and we and/or a third party remit such taxes directly to the Suppliers. Taxability and the appropriate tax rate vary greatly by location, and the actual tax cost paid to the Suppliers may vary from the tax recovery charge, depending on the rates and taxability in effect at the time the Travel Product is used. Service fees retained by us for our services therefore vary based on the amount and type of Confirmed Booking, and any charge for taxes and applicable fees may be retained by us as part of the compensation: (a) in relation to any Flight component of your booking, as our handling fee for the services we provide to you in respect of that Flight; and (b) in relation to any Stay (as applicable depending on the jurisdiction), as our fee for the services we provide to you in respect of that Stay.

7.6 In relation to Stays, you agree that the Supplier(s) may impose additional services or charges, including (a) deposits required to be paid by the guest to the Supplier at check-in; and (b) incidental charges levied by the property, including in-room dining, damage charges, parking fees, in-room entertainment and telephone charges, which may be required to be paid by the guest at check-out. You agree that we are not responsible or liable for such additional fees and charges, which must be settled directly by the guest.

7.7 You are responsible for all taxes, charges, fees, duties and assessments arising out of your use of the Site. While we aim to show the total price of each booking, a government-imposed tax may be added or increased after a booking is made. If this occurs, by accepting these Terms you agree to pay the new or higher government-imposed tax, where not prohibited by law.

8. Payments

8.1 Payment methods. Before you submit a Booking Request, you will be notified of the payment methods acceptable for that Booking Request. Bookings are payable in full on submission of your Booking Request, unless we expressly offer you a different arrangement, which may include settlement against an approved company payment arrangement or invoice. We may introduce further payment options; any such option will be described to you at the time it is offered. Runway does not currently offer pay-at-property or pay-later options. If we introduce either, the terms applying to it — including any pre-authorisation hold, deposit or credit assessment — will be described to you before you use it.

8.2 Authorisation. You authorise us, another Accomy Group entity, or our payment services provider, to charge, debit, or place an authorisation hold on your Payment Instrument for the full booking amount once you have submitted your Booking Request. Where an authorisation hold is placed rather than a charge taken, we will release it once the booking is settled or cancelled; the time it takes for a released hold to appear depends on your card issuer’s policies and is outside our control.

8.3 On our receipt of your payment for a Confirmed Booking, your obligation to the Supplier for that amount is extinguished.

8.4 We reserve the right to cancel your booking, including on behalf of the Supplier where applicable, if full payment is not received in a timely fashion, including where your Payment Instrument cannot be charged on the intended charge date for any reason.

8.5 Local tax invoices may be obtained from the Supplier offering the Travel Product to you. Where specifically required by law, we may provide a tax invoice to you.

8.6 Payment may fail for a variety of reasons. In such cases we will use reasonable efforts to offer you alternatives, where available, so that your booking can go ahead. A failed payment does not create a Confirmed Booking.

9. Stay cancellation and changes

9.1 To the extent that your Confirmed Booking includes a Stay, you may cancel or change that Confirmed Booking only as permitted by the applicable Supplier Terms and Conditions. Runway does not currently charge its own cancellation or change fee for Stays. Supplier charges still apply, and if we introduce a fee of our own we will tell you what it is before you incur it. In the event of a Late Cancellation, the Supplier may charge you one night’s room rate, tax recovery charges, service fees or greater penalties in accordance with the Supplier Terms and Conditions and, where an authorisation hold has been placed, such amounts may be deducted from that hold. You acknowledge that refunds may or may not be made for no-shows or early check-outs. You agree to pay any cancellation or change fee that you incur, and agree that we are not responsible for any additional cancellation or change fee charged to you by a Supplier.

9.2 How to cancel or change. Where a cancellation or change can be made through the Site, you may make it there. Where it cannot, you must contact us at tc@accomy.com and we will pass your request to the Supplier. We cannot guarantee that a Supplier will accept a cancellation or change request, and any request is subject to the Supplier Terms and Conditions.

9.3 Refunds. You agree and acknowledge that refunds will occur only after the relevant Supplier has refunded us. Where the Supplier does not refund us, you will not receive a refund. All refunds are subject to our cancellation policy. Any dispute regarding a Stay cancellation must be raised with us within thirty (30) days of the cancellation, or within such other period as any separate written service agreement between us specifies. Raise it as early as you can: Suppliers apply their own, often much shorter, dispute windows, and we can only pursue a refund with a Supplier while its window is still open. Where a Supplier provides a partial refund, we will pass on to you all refunds received, less cancellation and termination fees associated with the change to the reservation.

10. Flight rescheduling and changes

10.1 To the extent that your Confirmed Booking includes a Flight, you acknowledge that the Supplier and/or relevant airline may reschedule or cancel that Flight in accordance with the Supplier Terms and Conditions. We are not responsible for changes to the scheduled operation of Flights, including delayed or cancelled Flights, or for any failure by a Supplier to notify you of changes to a Flight.

10.2 If you wish to modify or cancel any Flight component of your Confirmed Booking, Runway does not currently charge its own modification or cancellation fee. Charges imposed by the Supplier and the airline still apply and can be substantial. We may introduce a handling fee of our own in future, except where prohibited by local law; if we do, we will tell you what it is before the modification is made, and it will form part of the compensation for our services in respect of Flight bookings.

11. Fares involving more than one airline

11.1 We may offer fares that combine one-way and/or return Flight segments operated by different airlines. In processing a combined Flight booking, it is possible that certain Flight segments will be confirmed while other segments for the same journey cannot be booked, or are cancelled or significantly changed after booking. You acknowledge that each Flight segment in a combined journey is a separate flight booking. You will not be permitted to modify or cancel confirmed Flight segments free of charge, even if other segments for the same journey are not successfully booked.

11.2 All Flight bookings are subject to terms and conditions that vary based on the origin and destination, including policies on changes and fees, cancellations, and refunds for individual or combined Flights and segments. Changes to one Flight may not automatically apply to other Flight segments, which may need to be changed individually. This may result in separate fees and charges for each segment, including fees payable to us. You may be required to provide evidence of return or onward travel for international Flights. Where all Flight segments are confirmed, you will receive a single booking confirmation for the whole journey. Any fee we retain as part of the compensation for our services and to cover the costs of booking or facilitating your reservation is calculated on the whole journey at the time of booking.

12. Airline and ticket conditions

12.1 Without prejudice to clause 6.6, you agree to be bound by the conditions of carriage of the airline(s) issuing the tickets for any Flight component of your Confirmed Booking. Those conditions may include restrictions relating to payment, refunds, cancellation, reservation modification, scheduled times and dates, liability, and fare restrictions and conditions. There may also be prohibitions on “point-beyond”, “hidden-city” or “back-to-back” tickets and other bookings that include segments you do not intend to use, on using flight coupons out of sequence, and on buying a return ticket when you only intend to travel one way. You understand that any violation of an airline’s terms and conditions, including purchase conditions, could result in cancellation of your Flight, denial of boarding, or forfeiture of payments made for the Flight. We may also charge you for any costs and penalties we incur as a result of such a violation. We recommend that you read the refund, cancellation and no-show policies applicable to your Flight carefully before booking, including those that apply where the airline changes or cancels your booking.

12.2 Cheaper fares may sometimes be available on the Site for the same Flight, for the same segment(s), on the same date, at the same time and on the same airline; those cheaper fares may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the fare and rate details thoroughly for any such conditions before booking. Different tickets on the same airline for the same Flight may carry different restrictions or include different services.

12.3 Airlines may require you to pay additional fees at the airport for certain services, or if you exceed limits set by the airline, including included pieces or weight of baggage, seat selection, meals and priority boarding. Where we show details of what is included in your ticket, that information is drawn from the Supplier and is not a substitute for, or a summary of, the airline’s terms and conditions, which you should review separately.

13. Flight prices

All prices for Flights on the Site are for the Flight reservation only, and are for the requested flights and the number of travellers indicated, unless stated otherwise. Flight reservation rates are displayed per person. We may charge a booking fee for certain types of booking; where we do, it is displayed in the booking form and on the confirmation screen as a booking fee, and it is shown to you before you submit your Booking Request.

14. Travel advisories, visas and insurance

14.1 It is your responsibility to ensure that you satisfy all applicable legal requirements for entering a country or territory, including its visa, document and health requirements. As these requirements are subject to change without notice, we recommend that you review travel prohibitions, warnings, announcements and advisories and verify requirements with the appropriate consulate before booking and again before departure. It is your responsibility to ensure that you are insured, whether by your own or your employer’s insurer, or by a Supplier who provides insurance coverage. Runway does not provide travel insurance and takes no responsibility for the insurance process. We recommend that you are covered by a comprehensive travel insurance policy before departure.

14.2 By displaying Flights or Stays in or to particular destinations, we do not represent or warrant that travel to those destinations is advisable or risk-free, and we are not liable for damages or losses that may result from travel to them. You are strongly advised to check the travel advisories issued by your government for any country you are visiting and to take the necessary precautions.

15. Prohibited and infringing activities

15.1 You are solely responsible for your conduct and activities on the Site, and for the accuracy of the “Personal Data” you submit to us. Personal Data is information that identifies you personally, either alone or in combination with other information available to us; examples include your name, address, email address, telephone number and travel document details.

Your Personal Data and your use of the Site shall not:

1. (a) be false, inaccurate or misleading;
2. (b) be fraudulent;
3. (c) violate these Terms, any policy referenced in them, or any applicable law, statute, ordinance or regulation;
4. (d) abuse or misuse the services made available to you;
5. (e) be a vehicle to sell, assign, transfer or acquire, or to offer to sell, assign, transfer or acquire, any Confirmed Booking other than in accordance with these Terms;
6. (f) infringe our or any third party’s trademark, copyright or other proprietary or intellectual property rights, or rights of publicity or privacy, including the unauthorised modification, copying, distribution, transmission, publication, display, licensing, or creation of derivative works of any content obtained from the Site;
7. (g) be defamatory or trade libellous, impersonate any person, or falsely state or otherwise misrepresent your affiliation with any person, including through the unauthorised use of business names, trade names or trademarks, or the use of a similar email address or nickname;
8. (h) contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information;
9. (i) modify, adapt or hack the Site, or modify another website so as to falsely imply that it is associated with the Site;
10. (j) appear to create liability for us, or cause us to lose (in whole or in part) the services of our hosting or technology providers;
11. (k) falsely state, impersonate or otherwise misrepresent your identity, including through the use of a pseudonym;
12. (l) include any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation;
13. (m) contain software viruses, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment of us, our technology providers, the Suppliers or the Site;
14. (n) circumvent, or attempt to circumvent, a Corporate Travel Policy, an approval requirement, or a spending control configured on a Company Account, including by misstating a trip purpose, project code or policy reason;
15. (o) abuse the referral programme, including by creating accounts or Company Accounts that do not represent a genuine business, or by self-referral (see the Referral Programme Terms); or
16. (p) do anything else that could cause damage to the Site, to us or to the Accomy Group, or that would otherwise have a negative impact on the Site, us, the Accomy Group or our services.

You may not use the Site, or complete any transaction initiated using our services, in any manner that could cause us to violate any applicable law, statute, ordinance or regulation.

15.2 Any violation of this clause 15 may result in any of the Enforcement Actions.

15.3 If, based on your usage pattern, we suspect that you have carried out any of the prohibited activities under these Terms, we may block your account or deny your entitlement to any benefit under these Terms.

16. Data protection and privacy

By agreeing to these Terms, you agree to the Runway Privacy Policy, which is expressly incorporated into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance of, and agreement to, our collection, use and disclosure of your Personal Data in accordance with the Privacy Policy.

Travel document data. Where a Supplier requires travel document details to issue a ticket or complete a reservation — for example passport or national identity document number, nationality, date of birth or document expiry — you may be asked to provide them, and they will be transmitted to the relevant Supplier for that purpose. Where you provide such details for another traveller, you confirm that you are authorised to do so.

Before using the Site, please review the Privacy Policy carefully.

17. Your representations and warranties

By creating an account or acting as an Admin or User, you represent and warrant to us that:

1. (a) you are authorised to book Travel Products through the invitation link, company email domain, or company code through which you signed up;
2. (b) you are at least 18 years of age;
3. (c) you possess the legal authority to create a binding legal obligation;
4. (d) you will use the Site in accordance with these Terms;
5. (e) you will only use the Site to make legitimate reservations for yourself or for another person for whom you are legally authorised to act;
6. (f) you will inform such other persons about these Terms as they apply to reservations you make on their behalf, including all applicable rules and restrictions;
7. (g) all information supplied by you, or by anyone else through your use of the Site, is true, accurate, current and complete;
8. (h) all payment details provided by you when making a booking are correct, and any Payment Instrument used is owned by you or you are fully authorised to complete the booking with it, and there are sufficient funds to cover the cost of the transaction;
9. (i) where applicable, you will satisfy all your obligations, tax, withholding or otherwise, as required by applicable law;
10. (j) you will safeguard your account information and will supervise, and be responsible for, any use of your account by yourself or by anyone else;
11. (k) you are responsible for ensuring that any visas, permits or licences required to travel to any destination booked through the Site are obtained, and that no travel arrangements or related payment arrangements prohibited by applicable law are made, and you agree that we will not issue any refund nor incur any liability in respect of the foregoing;
12. (l) you will not resell any Travel Product booked through the Site;
13. (m) you are not subject to any international sanctions programme or restriction;
14. (n) you will use the Site to make only legitimate Confirmed Bookings, and will not use the Site to make speculative, false or fraudulent bookings, or bookings in anticipation of demand; and
15. (o) you will be financially responsible for all use of the Site, and for the use of your name and any Payment Instrument used to pay for Travel Products booked through the Site.

18. Promotions and credit

18.1 We may from time to time offer promotional rates, discounts, promo codes, referral rewards, launch credits or other special offers (“Promotions”), or issue credit denominated in your Settlement Currency for use against future bookings (“Runway Credit”).

18.2 Runway does not currently operate a points-based loyalty or rewards programme. Where we do offer Runway Credit or a Promotion, the terms of that specific offer, published on the Site, govern it, and those terms prevail over this clause 18 to the extent of any inconsistency.

18.3 Unless expressly stated otherwise:

1. (a) Promotions and Runway Credit may not be combined with other Promotions;
2. (b) Promotions and Runway Credit cannot be redeemed, exchanged or refunded for cash or for any other product;
3. (c) Runway Credit is not transferable, is not a deposit and is not a stored-value or e-money instrument;
4. (d) Promotions and Runway Credit do not apply to local taxes, service fees or additional charges on a booking; and
5. (e) some Promotions may be available only in certain territories, or only to residents of certain territories, and may exclude certain types of Travel Product.

18.4 Where you hold a promo code or Runway Credit and it is not applied automatically, you must apply it at the payment stage in order for it to apply to the booking. Where a discount applies, the value of the discount will be shown in the price breakdown.

18.5 We reserve the right to withdraw any Promotion or Runway Credit for any reason. Where we withdraw a Promotion, we will honour any benefit you have already validly earned under it at the time of withdrawal. In case of any dispute relating to a Promotion or Runway Credit, our decision is final.

19. Access and interference

The Site may contain robot exclusion headers containing internal rules for software usage. Much of the information on, and technology incorporated into, the Site is updated in real time and is proprietary to us, or licensed to us by Suppliers and third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose, unless we give prior written permission.

20. Intellectual property

20.1 Copyright and other intellectual property. Unless otherwise indicated, the Site and its design, text, source code, booking engine technology, content, selection, arrangement and organisation of elements, graphics, compilation and other matters related to the Site (the “Site Content”) are protected under applicable intellectual property and other proprietary laws, including those of the United Kingdom. All Site Content and the intellectual property rights in it are the property of us, the Suppliers or third-party providers, and are protected under applicable copyright, patent, trademark and other intellectual property laws.

You have a limited, personal, non-transferable, non-exclusive right to use the Site Content to view and otherwise use the Site in accordance with these Terms and for no other purpose, provided that you (i) do not modify or redistribute the Site Content; (ii) retain all copyright and other proprietary notices contained in the Site Content; (iii) do not copy or post the Site Content on any network computer or broadcast it in any media; and (iv) do not reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code or any underlying intellectual property used on the Site.

Any unauthorised use, reproduction or redistribution of the Site Content is expressly prohibited and may result in any of the Enforcement Actions. We reserve all other rights in and to our intellectual property.

20.2 Trademarks. “Runway”, the Runway wordmark and logo, “Accomy”, and all other trademarks, service marks and logos appearing on the Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of Accomy UK Ltd or another Accomy Group company (the “Marks”). You are not authorised to display or use the Marks in any manner without our prior written permission.

You are also not authorised to use the trademarks, company names or service marks of other trademark owners featured on the Site without the prior written permission of those owners.

20.3 Use of a Corporate Customer’s trademarks. Unless otherwise expressly agreed between a Corporate Customer and us, during the term of these Terms each Corporate Customer grants us a non-exclusive, non-assignable, limited licence to use that Corporate Customer’s name and logo (the “Corporate Customer Marks”) solely for the purpose of stating that the Corporate Customer is a customer of Runway, on the Site or in our other official publications or marketing materials. Any additional use of the Corporate Customer Marks requires that Corporate Customer’s prior written consent. We will not use the Corporate Customer Marks in a manner that disparages the Corporate Customer or its products or services, or that portrays it in a false, competitively adverse or poor light. Our use of the Corporate Customer Marks, and the goodwill associated with that use, inures to the benefit of the Corporate Customer, and we will not register or attempt to register, in any jurisdiction, any trademark or designation confusingly similar to, or dilutive of, the Corporate Customer Marks. This licence terminates immediately on any termination of these Terms.

21. Third-party websites

The Site may contain links to other websites owned and operated by third parties. You acknowledge that we are not responsible for the operation of, or the content located on or through, any such third-party website. An advertisement of, or link to, an unrelated third-party website does not mean that we approve, endorse or accept any responsibility for that website. We make no representations and give no warranties of any kind about third-party websites, their content, or the products or services made available through them. Before you use a third-party website, you should review its terms and conditions and privacy policy.

22. Disclaimers and limitation of liability

The following disclaimers and limitations are important. They are set out in sentence case for readability; that presentation does not narrow their effect.

22.1 The information, software, products and services published on the Site may include inaccuracies or errors, including pricing errors. Unless otherwise provided in these Terms, we make no representations or warranties of any kind, express or implied, as to the operation of the Site or as to the information, content, materials, products (including software) or services included on, or otherwise made available to you through, the Site, unless otherwise specified in writing. You expressly agree that your use of the Site is at your sole risk.

22.2 In particular, we do not guarantee the accuracy, reliability or usefulness of, and disclaim all liability for any errors or other inaccuracies relating to, the information and description of the Stays, Flights and other Travel Products and services displayed on the Site (including pricing, photographs, lists of property amenities, guest ratings and availability), much of which information is provided by the respective Suppliers. You are solely responsible for any additional charges a Supplier may require due to the inaccuracy of pricing shown on the Site. We expressly reserve the right to correct any pricing error on the Site and on any pending Confirmed Booking made at an incorrect price. In such an event, if available, we will offer you the opportunity to keep your pending Confirmed Booking at the correct price, or we will cancel it without penalty.

22.3 Property ratings, guest scores and property content displayed on the Site are supplied by Suppliers and are intended only as general guidance; we do not guarantee their accuracy. Where a Supplier publishes no price for a Travel Product, the Site states that no price is available; the absence of a price is not an offer, a price of zero, or an indication that the Travel Product is free. We make no guarantee about the availability of specific products and services. We and/or the Suppliers may make improvements and changes to the Site at any time.

22.4 We make no representations about the suitability of the information, software, products and services contained on the Site for any purpose, and the inclusion or offering of any product or service on the Site by a third party does not constitute an endorsement or recommendation of that product or service by us.

22.5 All such information, software, products and services are provided “as is” without warranty of any kind. We disclaim all warranties and conditions (1) that the Site, its servers, or any email sent by us and/or the Suppliers are free of viruses or other harmful components; (2) that the Site will be uninterrupted or error-free; or (3) that any defects will be corrected. We give no representation or warranty against the possibility of deletion, delay, misdelivery, failure to update or include information on the Site, inability to use any data or information on the Site (including the inability to use the Site for Confirmed Bookings), or failure to store communications, personalised settings or other data. We disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

22.6 The Suppliers and other third parties providing travel or other services on the Site are independent contractors and not agents or employees of ours. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such Suppliers or third parties, or for any personal injury, death, property damage, or other damages or expenses resulting from them. We give no warranty, have no liability, and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other cause beyond our direct control, and we have no responsibility for any additional expense, omission, delay, or act of any government or authority.

22.7 We neither warrant nor represent that your use of the Site will not infringe the rights of third parties. Any material, service or technology described or used on the Site may be subject to intellectual property rights owned by third parties who have licensed that material, service or technology to us.

22.8 We also disclaim all liability for identity theft or any other misuse of your identity and information, including your Personal Data.

22.9 By facilitating Confirmed Bookings at various destinations, we do not represent or warrant that travel to any destination is advisable or without risk. We are not liable for damages, injuries of any kind, or losses that may result from travel to any destination.

22.10 To the fullest extent permitted by law, in no event will we be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of the Site, or with any delay or inability to access, display or use the Site (including your reliance on any opinion appearing on the Site; any computer virus, information, software, linked site, product or service obtained through the Site; or otherwise arising out of the access to, display of or use of the Site), whether based on a theory of negligence, contract, tort, strict liability or otherwise, and even if we have been advised of the possibility of such damages. You assume total responsibility for your use of the Site and for the services and products offered on it. Your only remedy against us for dissatisfaction with the Site or with any service or product obtained through it is to stop using the Site.

22.11 That said, if we are found to be liable to you for any damage or loss connected with your use of the Site, our liability will not exceed the amount of the transaction fees and/or service charges paid by the claimant to us for the services and/or data in respect of which liability is found.

22.12 All limitations of damages set out in your Confirmed Booking(s) and/or in the Supplier Terms and Conditions relating to your Confirmed Booking(s) are incorporated into these Terms by reference.

22.13 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

23. Indemnity

You agree to indemnify, defend and hold harmless us and (as applicable) our parent, subsidiaries, affiliates, members, officers, agents, representatives and employees, from any claim or demand, including costs and fees (including reasonable legal fees), made by any third party due to or arising out of: (1) your breach of these Terms or of the documents and policies they incorporate by reference; (2) your violation of any law or of the rights of a third party; and/or (3) your use of the Site.

24. Termination

24.1 Mutual rights of termination. You may terminate these Terms, and consequently your account, for any or no reason at any time, by written notice to us under clause 26. That notice takes effect when we have processed it.

We may terminate these Terms and your account for any reason or no reason, at any time, with or without notice, so long as the termination does not violate applicable law.

Termination under this clause 24.1 takes effect immediately, or as specified in the notice.

24.2 Termination for breach. Without limiting any other remedy, we may take any of the Enforcement Actions if any of the following applies:

1. (a) we suspect (by information, investigation, conviction, settlement, insurance or escrow investigation, or otherwise) that a Corporate Customer or any User has breached any provision of these Terms, the Privacy Policy, or another policy incorporated into these Terms;
2. (b) a Corporate Customer, or any of its Users or Admins, transfers, shares or otherwise allows access to an account or to any content of the Site to any unauthorised person, without our written consent;
3. (c) we are unable to verify or authenticate any Personal Data; or
4. (d) we believe that (i) the Corporate Customer or its Users are acting inconsistently with the letter or spirit of our policies; (ii) the Corporate Customer or its Users have engaged in improper or fraudulent activity in connection with the Site; or (iii) the Corporate Customer’s actions may cause legal liability or financial loss to us.

24.3 Termination on dissolution or death. A Company Account terminates automatically on the dissolution, winding-up or striking-off of the Corporate Customer. An individual User’s account terminates on the death of that User; where that User is the sole Admin of a Company Account, we will work with the Corporate Customer to appoint a replacement Admin.

24.4 Effect of termination. On termination of these Terms and of your account, you lose access to our services on the Site, and you may also be barred from future use of the Site. Termination of a User’s account does not, of itself, terminate the Company Account or the accounts of other Users. Clauses 22 (Disclaimers and Limitation of Liability) to 33 (Binding Effect) survive any termination, as do all applicable terms relating to post-termination actions set out in these Terms, the Privacy Policy or the other policies incorporated into these Terms. Retention and deletion of data after termination is dealt with in the Privacy Policy. Confirmed Bookings already made remain subject to the applicable Supplier Terms and Conditions.

25. Governing law and dispute resolution

25.1 Governing law and jurisdiction. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by, and construed in accordance with, the law of England and Wales. Subject to clause 25.2, the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

25.2 Dispute resolution. Except as provided in clauses 24 and 25.4, in the event of a claim, difference, controversy, disagreement or dispute (whether in contract, tort or otherwise) between you and us related to the formation, interpretation, performance, enforcement, breach or subject matter of these Terms (including the rights and liabilities of you or us, or any question regarding the existence, validity, termination or construction of these Terms), the designated representatives of each party shall promptly confer and devote their efforts to resolving the dispute reasonably and in good faith.

If the dispute cannot be resolved informally within thirty (30) days, either party may commence proceedings in the courts of England and Wales in accordance with clause 25.1.

25.3 Costs. The costs of any proceedings, including the parties’ legal costs, are in the discretion of the court and are to be borne as the court determines.

25.4 Injunctive relief. Notwithstanding the foregoing, each party has the right to bring an action in a court of competent jurisdiction for injunctive or other equitable relief.

25.5 Past-due invoices. We have the right to bring an action for the collection of past-due invoices, including for late payment fees and statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

25.6 Payment disputes and chargebacks. If you dispute a charge with your card issuer rather than raising it with us first, we may suspend the affected account while we investigate, and we may set off against any amount otherwise payable to you any amount properly due to us. Raising a payment dispute in good faith is not, by itself, a breach of these Terms.

26. Notices

26.1 Except as expressly stated otherwise, any notice to us under these Terms must be sent by email to legal@accomy.com, and is deemed given 24 hours after the email is sent. Any notice you provide otherwise than in accordance with this clause 26.1 has no legal effect.

26.2 We may give you notice by email to the email address you provided when you created your account, or to the most current email address in our records at the time of the notice. Notice to you is deemed given 24 hours after the email is sent, unless we are notified that the email address is invalid. Alternatively, we may give you notice by post, prepaid and with return receipt requested, to the mailing address provided when you created your account or to the most current mailing address in our records at the time of the notice; in that case, notice is deemed given on the date of posting.

27. Entire agreement

These Terms, together with the policies referenced in them, constitute the entire agreement between you and us, and supersede all prior agreements or understandings relating to the same subject matter.

28. Waiver and severability

Failure to enforce any provision of these Terms does not constitute a waiver of future enforcement of that provision or of any other term. If any provision of these Terms is found by a court of competent jurisdiction to be illegal, void or unenforceable, that provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to give effect to its intention; and if a court finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected.

29. No agency

The relationship between us, the Suppliers and you is that of a facilitator, a travel product provider, and a customer respectively. None of the parties, nor any of our respective officers, agents or employees, will be held or construed to be partners, joint venturers, fiduciaries, employees or agents of another.

30. Headings

The captions and headings used throughout these Terms are for reference only, and do not expand, limit or in any way affect the meaning or interpretation of any provision.

31. Assignment

We may, and you may not, assign, subcontract or delegate rights, duties or obligations under these Terms.

32. Third-party rights

Save for any other Accomy Group entity, a person or entity who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999, or any other applicable law or regulation relating to the rights of third parties, to enforce any part of these Terms.

33. Binding effect

These Terms are binding upon, and benefit, the parties, their representatives and permitted assigns.

34. Contact and company information

For any question about these Terms or our services, and to report a violation of these Terms, please contact us at tc@accomy.com. Formal notices under these Terms must be sent to legal@accomy.com in accordance with clause 26.1.

Company name

Accomy UK Ltd

Registered in

England and Wales

Company number

16168100

Registered office

86-90 Paul Street, London, Greater London, EC2A 4NE, United Kingdom

Email

tc@accomy.com (general) · legal@accomy.com (legal notices)